Return Policy
Return Eligibility
We want you to be completely satisfied with your composting product purchase. If you are not satisfied, you may return eligible items within 30 days of purchase for a refund or exchange.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons:
- Items that have been used or installed
- Items without original packaging
- Items damaged due to misuse or negligence
- Custom or personalized items
Return Process
To initiate a return, please contact us at connect@scenthandart.world with your order number and reason for return. We will provide you with return instructions and a return authorization number.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.
Refunds
Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product.
If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at connect@scenthandart.world and we will provide instructions for the exchange process.
Shipping for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have questions about our return policy, please contact us:
Email: connect@scenthandart.world
Phone: +1 (301) 897-2715
Address: 1053 E Whitaker Mill Rd Suite 115, Raleigh, NC 27604, United States